English-French translation for "emollient"

emollient {noun} [med.] (also: demulcent)

emollient {adj.} [med.]

Other authorities take a more emollient view, as in the case of Briggs:

You received a very emollient reply from Air France assuring you that no such untoward thing would occur ever again.

This is a pretty poor show and I have written a letter drawing attention to this shabby state of affairs - which will, no doubt, not receive as emollient a reply as yours did.